Frequently Asked Questions

Everything you need to know about our products and services.

About Second Nature

Second Nature is a seasonal subscription box of high-quality, preloved children’s clothing, delivered right to your door. Each box is handpicked for your child’s size, style, and the upcoming season, so you can stop stressing about last-minute shopping and start enjoying a simpler, more sustainable wardrobe solution.
Definitely! Families typically save 60–80% compared to buying new. Plus, you’ll save time, avoid extra store trips, and skip the impulse buys.
We give great clothes a second life. Every piece is carefully selected, freshly laundered with eco-friendly detergent (unless brand new with tags), and shipped in recyclable packaging. By choosing Second Nature, you help keep textiles out of landfills while dressing your child stylishly. As part of ourStyled by Second Nature Quiz, families can let us know if they’re comfortable receiving “perfectly imperfect” gems like a gorgeous Zara dress with a tiny pen mark. When you say yes to these special finds, we’ll often add a few bonus pieces as a thank you for keeping great clothes in circulation.
You’ll find a thoughtful mix of everyday favourites and higher-quality gems. Many boxes include trusted thrift-friendly brands like Carter’s, Joe Fresh, and Gap perfect for comfy basics and playwear. Alongside those, you’ll often see premium and boutique labels such as Zara Kids, Roots, Patagonia, and other specialty finds that give your child’s wardrobe a stylish edge. Some pieces are even brand new with tags. Every box is designed to be a balance of practical staples and standout pieces, so your child always has a well-rounded, stylish wardrobe.

How It Works

When you sign up, you’ll complete our Styled by Second Nature Quiz about your child’s size, favourite colours, lifestyle, and clothing needs. Want to provide us more detail? Subscribers can also book a free 20-minute call with one of our stylists to talk through your child’s style, special requests, or unique needs. Prefer surprises? You can skip the quiz, give us just the size, and we’ll take care of the rest. The unboxing joy is part of the fun either way!
Each box is seasonally curated and may include tops, bottoms, outerwear, dresses, pajamas, or special occasion pieces. We can also include swimwear, accessories, or activewear if requested.
Subscribers receive 4 boxes per year — August (Fall), November (Winter), February (Spring), and June (Summer) — always ahead of the season so your child is ready.
Yes! Add requests in your Styled by Second Nature Quiz or let us know before your box ships — we’ll do our best to track them down.
They can be. Many families choose neutral palettes for easier hand-me-downs, or simply to give kids more freedom with their style we can focus on colour blocking the box to make mix and matching a cinch!

Sizing & Fit

We size boxes using a “grow with me” approach, based on your child’s age,current sizes, and feedback. Preloved clothing often runs smaller, so a 2T box may include pieces up to 4T. Before each shipment, we send a quick “size check-in” to make sure everything will fit. This piece of the puzzle is best left up to YOU so make sure to size up at your check ins especially with the younger ones as we’ll want the pieces to fit for the season!
Just update your child’s size before the next check in. We’ll adjust your next box or recommend a Top-Up Box (5-8 pieces sent out mid season ) if you need new clothes right away.
We do everything we can to make sure each box is a hit. Before every shipment, we confirm sizing, and our stylists carefully check each piece. If there’s ever something you don’t love, contact us right away and we’ll make it right, whether that means adjusting your next box, sending a replacement, or adding an extra surprise item, each issue is personal and the result will be too!

Quality & Care

Every item is hand-checked for stains, holes, and wear. Only high-quality, durable pieces make it into your box. Occasionally, we come across a standout piece we just couldn’t let go to waste. If your style quiz tells us you’re open to “perfectly imperfect” gems, we may include these unique finds.
Yes. Everything is freshly laundered with eco-friendly detergent safe for sensitive skin, unless brand new then we pass along the store fresh quality to you.
We encourage passing them on to siblings, donating them, or sending them back to us through our Buy Back Program (coming soon) to earn credit toward future boxes.

Subscription & Pricing

The One-Time Gift Box: $85 Celebrate life’s sweetest moments with a curated seasonal box, beautifully wrapped and delivered to their door. Ideal for baby showers, birthdays, and holidays, it’s a heartfelt way to welcome a new season (and a new little one). The Quarterly Subscription $59.50 30% Discount Per Box $59.50 billed every 3 months saving $102 per year, cancel anytime. The Annual Subscription $51.00 40% Discount Per Box $204, billed annually saving $136, per year. Subscriber-Only Top-Ups: Starting at $35 for 5–8 items, available anytime a mid season necessity hits (growth spurt, holidays, you name it!) .
Shipping anywhere in Canada is included in the price — no hidden fees.
Yes, anytime between your billing cycles. You can cancel, pause, or skip a box!
Because every box is unique, we don’t process traditional returns. If something doesn’t work for you please contact us, we’ll adjust your next box and include an extra item as a thank-you for keeping clothes in circulation through your donation of the smaller clothes to your community!
Yes! For every new subscriber you refer to Second Nature, you’ll receive $10 off your next scheduled box. It’s our way of saying thank you for helping us grow our community of eco-conscious families. As a small family run business we rely heavily on Google Reviews. Please consider leaving us a review to help more families find us and you’ll be entered to win our monthly review sweepstakes!

Gifting & Extras

Absolutely. Choose a one-time gift box ($85) or a full subscription (4 boxes per year). Perfect for baby showers, grandparents, or anyone who loves a thoughtful, sustainable gift. Our baby shower boxes are something you’ll be proud to give — beautifully packaged, curated with excellent preloved pieces, and often brand new with tags.